Your cookie choices

Allow Google Analytics to measure visits and purchases. You can also allow Google Ads to measure which ads lead to bookings. No personalised ads. Cookie details

Skip to booking help
Back to tickets

THE WATER PARK HELP DESK

Let’s get your
day sorted.

Missing tickets or a booking question? Let’s get your park day sorted.

Get booking help
A parent and child floating together with LEGO bricks on Build-A-Raft River
YOUR WATER PARK DAY STARTS HERE
BEFORE YOU EMAIL

Three small steps.

  1. 01

    Check your inbox

    Search your checkout email and spam folder for your ticket PDFs. Your payment receipt isn’t your entry ticket.

  2. 02

    Have your details handy

    Your booking reference, checkout email and visit date help us find the right order.

  3. 03

    Tell us what happened

    Email our team with those details and a short explanation. If you’ve been charged, check with us before paying again.

BOOKING SUPPORT

LET’S FIND YOUR BOOKING

Talk to our team.

Missing tickets, payment questions or something wrong with your order? Start here.

Email booking support admin@betheguests.com

You’re contacting BETHEGUESTS LIMITED, the independent ticket seller for this website.

Prefer to call?

+31 6 1294 1664

International call charges may apply. If you cannot reach us, please email.

Include in your message

  • Booking reference, if available
  • Email used at checkout
  • Visit date + a short explanation

Keep passwords, full card details and security codes private.

QUICK ANSWERS

Before you get in touch

The essentials for your tickets and visit.

Where are my tickets?

Your ticket PDFs are sent to the email address used at checkout after successful payment and booking confirmation. No account or login is needed. Check your inbox and spam folder. If your tickets are still missing, contact us before travelling. A payment receipt alone is not your entry ticket.

My payment went through, but I have no confirmation. What should I do?

Check your inbox and spam folder before trying again. If your bank shows a charge but there is no booking confirmation, email us your booking reference (if available), the email used at checkout and the payment date. Avoid paying again until we have checked the booking. Never send your full card number or security code.

Can I cancel or change my booking?

Check the cancellation terms shown with your ticket before paying. Do not assume a refund or date change is included. If you made a mistake or have a booking problem, contact us with your reference. Changes are not guaranteed; your statutory rights remain in effect.

Which ticket am I booking?

You are booking the LEGOLAND Water Park Entry Ticket, for one day at LEGOLAND Water Park Dubai. It includes park entry and available water attractions, subject to ride rules. The LEGOLAND Dubai Theme Park is separate and is not included.

What does my Entry Ticket include?

Your LEGOLAND Water Park Entry Ticket includes entry and the available water attractions. Ride height, age and safety rules apply. Food, drinks, transport, towels, lockers, cabanas and paid extras are not included.

How do offer claims work?

When an offer is available, its terms and prices are shown in the claim form. Read the details, choose whether to claim and then select a date to confirm availability. A claim alone does not reserve entry. Marketing emails and measurement choices are explained separately on the form. Your full total is shown before payment.

Do children need tickets?

Children under 3 enter LEGOLAND free with ID. Child tickets cover ages 3 to 11. Adult tickets cover ages 12 and up. Check the ride rules for each child before you visit.

What if my ticket is not accepted at the entrance?

Check that you are showing the issued entry ticket for the correct date and follow its entry instructions. Contact us with your booking reference and the message shown at the entrance so we can investigate. Do not post your ticket barcode or QR code publicly.