Visitor services / Your booking
Cancellation & Refund Policy
Check your pass terms before you pay. Here is how to ask for a change, cancellation or refund.
Last updated: 2 October 2026
Overview
Check the cancellation terms for your LEGOLAND Water Park Entry Ticket before you pay. The terms shown with your ticket and booking confirmation apply to your booking. Your statutory consumer rights are not affected.
This page explains how to ask LEGOLAND Water Park Dubai Tickets for a change or refund.
Check your ticket terms
Do not assume your pass includes free cancellation or a date change. These options apply only when stated in your ticket terms. Contact us before paying if anything is unclear.
Non-refundable bookings
A pass marked non-refundable cannot be refunded if you change your plans or do not attend, except where required by law or where the park operator cancels your booked visit.
How to cancel or change a booking
For cancellation or change requests, contact us at admin@betheguests.com with your order reference. The cancellation conditions shown on your ticket and at checkout apply.
A request is not confirmation of a change or refund. Contact us as soon as possible so we can check the supplier terms and any deadline that applies.
Refund timing & method
Approved refunds are issued to your original payment method. Once processed, they typically appear within 5–10 business days, depending on your bank or card issuer.
Booking fees
Any service fee is shown in your checkout total before payment. Your bank or card issuer may apply currency-conversion charges.
Changes & rescheduling
Where the supplier allows a date change, you can request it subject to availability. Price differences may apply. If a change is not possible, your original ticket terms apply.
Cancellations by the Operator
If the operator cancels your booked visit, we will help arrange a full refund or an available alternative. We will contact you using your booking details. A single ride closure does not necessarily mean your park visit is cancelled.
Weather & force majeure
Weather or safety issues may close rides or parks. The operator’s terms apply, alongside your statutory rights. Contact us with your booking reference so we can check the options for your visit.
No-shows & late arrival
Missing your booked date or arriving after the park closes does not normally qualify for a refund. Bring a valid ticket and check current park hours before you travel.
Need help?
Our team is happy to help with cancellations and refunds — contact admin@betheguests.com with your order reference.